The Customer Effort Score frequently known as CES, is a valuable metric in customer satisfaction. It assesses how much work customers put forth when interacting with your business. A high CES suggests that customers have a seamless experience when contacting your team. Conversely, a low CES reveals areas where the customer journey requires improve

Want to spark user engagement and boost your audience's experience? Gamification is the secret sauce! By adding game-like elements into your strategy, you can motivate participation and create a more engaging environment. Here are 5 proven gamification strategies that will supercharge your results: {Points and Badges: Reward user actions with poin